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Forrester's Customer Experience Forum
June 22-23, 2009
Grand Hyatt New York
109 East 42nd Street at Grand Central Terminal
New York, NY 10017
Register
TandemSeven is proud to sponsor and present at Forrester's Customer Experience Forum 2009.
About the Forum
Now more than ever, executives say that customer experience is critical to how their firms compete. They’re right: Forrester’s research shows a high correlation between good customer experience and increased customer loyalty. The bad news is that most firms get very low marks from their customers.
Building loyalty and catering to the needs of customers is even more important in these challenging times. At Forrester’s Customer Experience Forum 2009, Forrester analysts and industry experts will show you how companies can master the customer experience journey given the current environment. We’ll examine these four key questions:
- How should firms chart their customer experience journey?
- What does it take to infuse the voice of the customer?
- How can you create engaging interactions?
- Why is customer experience important in an economic downturn?
This Forum is designed for the following roles:
- Customer Experience professional
- eBusiness and Channel Strategy professional
- Interactive Marketing professional
- Marketing Leadership professional
- Market Research professional
WHAT OUR CLIENTS ARE SAYING ...
"As part of our brand-building campaign, we knew that we needed to make tactical improvements to the LeapFrog Web site and TandemSeven's impressive track record made it a well-qualified partner for our strategic e-commerce initiative. As a result of the design changes by TandemSeven, LeapFrog looks forward to offering customers an improved experience, thereby increasing customer loyalty and online sales."
Jeff Grant, SVP, Marketing & Web
LEAPFROG ENTERPRISES, INC.
Read the case study