TandemSEVEN

TandemSeven featured at 2003 DCI Enterprise Portals and Web Services Show

Boston, MA., June 17, 2003 - TandemSeven, a boutique consulting firm specializing in usability, design and development of portals and e-business applications, today announced its participation as a featured speaker and exhibitor at this year's DCI Enterprise Portals and Web Services conference. TandemSeven has been involved with DCI for several years and is well known in the industry for its portal expertise.

TandemSeven's CEO, Frank Torbey, and Principal Designer Nick Iozzo will co-present a case study entitled 'Strategies for Successful Portal Design' with a Fortune 500 client. Key topics the case study presentation will address include:

• Evolution of the customer portal design 
• Incorporating customer feedback in portal development 
• Achieving global customer acceptance for the portal.

The presentation will also discuss the following points:

• Common pitfalls in designing a customer portal solution
• Mitigation strategies and coordination of portal use with related customer service systems 
• Portals and portal technologies for business-to-business customer applications 
• Steps for applying a user-centered approach to portal design.

Building portals to provide real value to customers requires more than just deployment and integration of technology. Development difficulties include uncovering user requirements and differentiating between all requested features and true user needs. This client teamed up with TandemSeven to apply a unique user-centered design methodology for developing a business-critical customer portal. The result has been development of a single-source customer portal for client access to a number of user-specific applications with multiple options for electronic interaction.Such functionality would be unequalled in the industries represented. High priorities for the portal would need to include both ease-of-use and high value for customers.