TandemSeven

Successful companies make it easy for customers to do business with them. But even successful companies can have their share of awkward business processes. Whether they are the result of mergers and acquisitions, the persistence of legacy products or the support for competing product lines, your organization's procedures may leave your customers scratching their heads. For example, your customers may become frustrated or make mistakes. Or they may not understand why they must place an order with their sales representative for some items, but contact a call center for other items.

Your company's internal business processes should be transparent to your customers. Customer portals can make it easier for your customers to do business with you, without having to drastically change the way you do business. Well-designed customer and consumer portals create a single point of entry and a consistent user interface for your customers.

TandemSeven can help you architect, design, and build a customer portal and underlying portlets that will simplify your customers' interactions with you. We're helping some of the largest, most complex Fortune 500 companies accomplish their goal of creating a seamless customer experience. Here are a few examples:

• Network Solutions - Redesigned an account manager portal, improving usability while providing a personalized experience for customers
• Siemens Building Technologies - Designed SBT's global customer service portal, improving user adoption and customer satisfaction
• Thomson CompuMark - Created a customer portal that provides a consistent user experience and delivers real productivity gains for their clients.

If you need an experienced partner, contact TandemSeven.