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TandemSeven Portal Solutions Approach
TandemSeven's experience-centered approach to design and development is well-suited to the implementation of portals. Our persona-driven designs are grounded in solid user research. We work with clients on a development path that allows for frequent validation with the portal's intended users. This allows us to develop usable portals with high user adoption rates.
Portals have become a popular means to offer diverse, customized information and transactional capabilities without significant rework of an organization's technical infrastructure.
TandemSeven can help you architect and deploy a portal that will allow you to centrally manage your infrastructure while allowing distributed design and development of portal applications. Our certified portal technical solutions architects enable you to optimize your portal application effectiveness. They work with you to define the application architecture and evaluate and select the appropriate tools and technologies, ensuring the envisioned user interface design can be built within the selected tools and technologies, and that it can leverage all of the capabilities of the appropriate technologies. Our portal experts specialize in driving ease-of-use, adoption and business effectiveness across IBM, BEA, Microsoft, Oracle, SAP Portals and various open source portal platforms, and leverage in-depth expertise in rich internet application (RIA) technologies such as Ajax and Flex.
Customer Portals (B2C)
Successful companies make it easy for customers to do business with them. But even successful companies can have their share of awkward business processes. Whether they are the result of mergers and acquisitions, the persistence of legacy products or the support for competing product lines, your organization's procedures may leave your customers scratching their heads. For example, your customers may become frustrated or make mistakes. Or they may not understand why they must place an order with their sales representative for some items, but contact a call center for other items.
Your company's internal business processes should be transparent to your customers. Customer Portals can make it easier for your customers to do business with you, without having to drastically change the way you do business. Portals have the ability to hide your internal processes by creating a single point of entry and a consistent user interface for your customers.
TandemSeven can help you architect, design, and build the portal and underlying portlets that will simplify your customers' interactions with you. We're helping some of the largest, most complex Fortune 500 companies accomplish their goal of creating a seamless customer experience. If you need an experienced partner to architect and design an industry-leading portal on the latest portal technology, talk to TandemSeven.
Enterprise Portals (B2E)
Your company, like most companies, has probably spent the last ten years implementing dozens of enterprise, groupware and Internet applications. While these applications have increased productivity, they have probably also led to information overload. Many employees are having difficulties wading through or even finding all of the applications that have been developed for them. An enterprise application portal can play a central role in helping employees, suppliers and partners access a wide range of applications.
Enterprise Portals can dramatically improve the usability and user experience of your enterprise applications. A common, familiar user interface can be developed at the portal level and applied across your enterprise applications. User roles can be identified and addressed to personalize access to information across many applications. By streamlining your users’ access to information from enterprise applications, groupware applications, and Internet applications, you can propel your employees, suppliers, and partners to a whole new level of collaboration.
Designing and architecting enterprise portals cannot be taken lightly. The overall design of your enterprise portal and the individual portlets (specific information/application views) must be consistent and must be designed with usability in mind. The technical architecture must be developed to leverage the latest portal packages, open standards, and Web services, and must integrate with a wide range of enterprise applications. Enterprise portals provide the opportunity to positively impact a large number of your information system users. By creating the right foundation, you can ensure your company will achieve the benefits of improved usability, collaboration, and productivity.
TandemSeven is helping some of the largest corporations achieve their enterprise-portal visions. Our company brings together the best designers and enterprise architects in the business. We can design and architect the best foundation, follow through on the development and implementation, and set the standards you need to guide future portal and portlet development. If you need an experienced partner, contact TandemSeven.
Business-to-Business Portals (B2B)
If you conduct business with other companies with complicated relationships with each other, it is necessary to offer them richer functionality than is typically provided in a B2B portal (e.g., client portal, partner portal, supplier portal).
B2B portals can include functionalities such as transaction information, account history, inventory information, maintenance information, scheduling, etc. However, these more complex customers need to see this information in their own companies' terms, using their unique accounting codes, billing information, routing information and corporate jargon. A portal addressing these needs, rather than forcing your customers to translate or interpret data, is of great benefit to them and a competitive advantage for you.
Additionally, a B2B portal that cuts across two organizations' business processes provides increased value. For those companies that share data feeds, a portal can provide portlets that perform related tasks across the companies. For example, a portlet might triple check receiving to make sure that the items ordered were the same as the items delivered and then billed.
Let TandemSeven turn your portal initiative into competitive advantage. Contact us today.
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