TandemSeven

TandemSeven's technology experts are adept at developing both intranet and extranet portal solutions using the Microsoft SharePoint platform. We leverage our proven user-centered design and development approach to help your organization improve communication and collaboration with your employees, customers and parters while creating a visually appealing, high usable portal.

 CASE STUDY

The Challenge
Beset by poor usability, meager functionality and low user affinity, Girl Scouts needed to replace its existing Online Council Network (OCN). Along with provisioning issues and lack of a robust Web content management capability, the OCN was expensive and challenging to maintain. Adding to the urgency of a new portal, Girl Scouts was in the midst of their first rebranding effort in 40 years. They needed a mechanism to present the new vision of Girl Scouts internally—headquarters staff and over 10,000 council members had to understand and embrace the new vision before it was rolled out to the world.

TandemSeven Solution
Girls Scouts partnered with TandemSeven to analyze user needs and design a new intranet and collaboration portal using Microsoft Sharepoint. TandemSeven’s team:

• Interviewed stakeholders and users to identify goals, tasks and needs
• Created a set of personas to summarize needs and attributes of typical users
• Developed scenarios describing how users may interact with the portal
• Designed annotated wireframes to show how frequently-used pages will work
• Created a compelling visual design that supports the new brand and culture
• Developed a supporting visual design style guide, describing all designs in detail.

The Results
TandemSeven's new design helped Girl Scouts achieve their six-month voluntary adoption rate goal in just six weeks. The visual design communicates the new Girl Scouts brand and shows the organization is innovative, fun and focused on the needs of the girls. Furthermore, the new Sharepoint portal helps headquarters staff and over 10,000 council members:

• Access information that is most important to them by providing personalized direct links on the main navigation
• Quickly and easily create shared spaces for project collaboration documents and discussions, invite specific users to join projects, and control the level of privacy of the projects
• Create less formal communities to discuss topics of common interest as well as descriptions of their councils and departments, including customized news.

Girl Scouts looks forward to rolling the portal out to over one million volunteers.

Contact us today to learn how our experts can help your organization leverage SharePoint to deliver a highly usable portal.