Step Up to the Next Level of Customer Journey Mapping Software

UX360 is the most powerful and flexible platform for creating and sharing powerful customer insights across your organization.

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From basic to epic, create journey maps as unique as your customers

Produce professional looking maps quickly

UX360 includes a broad selection of templates, allowing you to rapidly create designer-quality customer journey maps and begin visualizing your customer journeys on day one.

Get creative

While other customer journey mapping tools offer limited flexibility, UX360 let’s you create rich, detailed, visually stunning maps that capture your unique data, touchpoints, and visual style.

create rich, detailed, visually stunning customer journey maps that capture your unique data, touchpoints, and visual style

Forget static pictures and start building living documents

Rapidly update your existing customer journey maps

Rapidly update your existing customer journey maps

With UX360, your data is stored independently from its visual presentation, so you can easily revise your customer journey maps without the need of a visual designer. Simply update the underlying data—or quickly create new ‘mashups’ for different audiences.

Continually enhance your customer journeys as your understanding evolves

Using UX360, your customer journeys can evolve as your understanding of your customers evolves. Add new types of information such as communication channels and bring new touchpoints to life—while avoiding the hassles that result when employing a static, file-based approach.

Design customer journey maps based on fact, not fiction

Construct journey maps using the latest customer research

Incorporate your customer’s point-of-view through surveys, interviews, and VoC data, so your journey maps always reflect the most up-to-date customer research.

Establish a single ‘source of truth’ about your customers

Share customer data and insights across product teams and bridge organizational silos. UX360 provides a single source of truth for your entire organization—fostering collaboration and ensuring that teams are operating off a common understanding of your customers.

Construct customer journey maps using the latest customer research

Scale customer journey mapping from the workgroup to the enterprise

Standardize your journey mapping efforts using customizable templates

Spread a customer-centric approach across your organization

UX360 is a cloud-based software platform that enables both sophisticated and casual users to work separately or in tandem, so you can effectively scale your journey mapping initiative across your organization.

Standardize your journey mapping efforts

UX360 provides customizable templates that let you reinforce a uniform approach to journey mapping. And the platform’s data-driven architecture allows you to standardize on a unified foundation of customer data, so new journey maps can be created using existing building blocks of customer understanding.

Find the edition that fits your team.

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