Design Thinking Can Revolutionize Your Customer Experience Strategies

By Gene Phifer

Design Thinking is not a new concept but in recent years has seen a steadily increasing adoption rate among major IT and software providers. As digital business opportunities grow, IT departments have an critical role in working within the organization, and the use of Design Thinking is an even more important success factor in customer experience of technology solutions.

This complimentary report from Gartner explores the importance of Design Thinking for in solution delivery, especially as digital business opportunities arise.