You have finally done it! You have gotten your first Journey Maps front and center into the discussion of how to interpret the customer experience and really drive meaningful change. First off – congratulations! This is really a moment of transformation and should be appreciated as such. You have just joined the ranks of companies [...]
About Andrew FoleyAndrew Foley is a seasoned engagement leader and strategist with over 20 years of experience leading technology and design programs. Andrew leads the Experience Strategy practice at TandemSeven. His experience spans all phases of the interactive systems development lifecycle from conceptualization, requirements gathering, solution architecture, usability and design, through to development, testing and launch. These solutions have spanned physical product as well as digital solutions with a number of programs being truly convergent with elements of both. He has helped build portals, software applications, marketing web sites, equity trading floors, urban mapping systems and specialized telecommunications systems. He has led a large number of projects across multiple industries including financial services, consumer electronics, telecommunications, healthcare, consumer products, pharmaceuticals, energy, non-profit and government.
The day will come for large enterprise technology organizations when alignment, simplification, and the need for speed become imperative to maintain or attain competitive advantage. This is the day that a digital strategy moves from being a 'nice-to-have' to being central to investment decisions for the next 12 months. We created an infographic to [...]
Barriers are continually dissolving when it comes to the capabilities of machine learning programs. As an experience strategy and design professional, I find myself asking more frequently, “Are there relevant design principles I should consider when creating these new types of digital experiences?” Many of these platforms have an opacity that can affect the [...]
Discover four situations where an Experience Strategy can help you succeed by linking your organization’s business strategy to a concrete understanding of user/customer/employee needs and engaging experience design. By Andrew Foley Picture this familiar scenario: you are the Head of UX for a leading regional bank. This bank has its [...]