It would be an understatement to say I dislike waiting in line. Given the choice between jockeying for position to board a train at Penn Station—or enjoying an interactive experience while standing in the Big Thunder Mountain Railroad line at Disney—I know what I’d prefer. By Dave Derby In What [...]
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Service Design is a hot topic in the design and business communities. Service Design is featured in blogs, books, conferences, and undergraduate/graduate school courses. It’s offered as a core service by agencies and consulting firms that consider the intersection of design and business. So, a fair question is what the (bleep) is Service Design? [...]