TandemSeven and Forrester Principal Analyst Ellen Carney discuss the emerging trends in digital business transformation for financial services firms in 2017. The growing digital investment divide How more nimble digital platforms can support new forms of partnerships and ecosystems Adoption of predictive analytics and behavioral finance New techniques industry leaders are [...]
About Kal KalotaiWith over 20 years of user interface design, user and business analysis, usability testing and information architecture, Kal is a seasoned design and usability expert in web-based, desktop, and mobile applications. Kal combines his cross-industry knowledge with a cognitive approach to task and user analysis to help companies achieve improvements and efficiencies with their applications as well as creating loyalty and developing stronger relationships with their customers. Kal has worked in the retail software and IT and e-Business consulting industries designing business to business and business to consumer applications for many fortune 500 companies across a broad range of industries ranging from retail, corporate, and institutional financial services to pharmaceutical, high tech, retail discount travel, insurance, scientific instrumentation, and mobile refueling. Kal’s designs for research and trading portals have garnered Global Investor and Euromoney awards for both Morgan Stanley (2000, 2002, and 2004) and FXall (2001, 2002, 2003 and 2004).
With an increasing number of companies prioritizing the improvement of their customer experience (CX), CX professionals have quickly turned to customer journey mapping as a means to deepen customer understanding, break down siloed behaviors, and inject customer thinking into the design process. However, these objectives remain elusive for many companies, [...]
FOR IMMEDIATE RELEASE:(June 1, 2017) Michelle Palomera TandemSeven 508-746-6116 firstname.lastname@example.org TandemSeven Announces Patent for UX360Patent covers core aspects of the enterprise CX platformBoston, MA: TandemSeven announced today the issuance of a patent by the US Patent Office that covers key aspects of TandemSeven’s UX360 customer experience platform.“TandemSeven is committed [...]
In the inaugural episode of T7 Talks we explore the rise of a component architecture based approach to user interface (UI) development and its benefits. The development process can be inefficient and complex when trying to create multiple versions of applications while ensuring consistency of user experience (UX) and branding. Creating a system for [...]
Legg Mason: Providing an Improved Employee Experience via a New Global Intranet and ultimately driving client value.
The Challenge: Inefficient and Fragmented Employee Experience To better improve employee productivity and better serve its clients, the firm needed a more efficient way for its employees to access corporate data and collaborate. The firm had numerous sites that served different locations or corporate functions, posing governance and information access challenges. Legg Mason engaged [...]
Large Wealth Management Firm: Multi-Year Partnership spanning experience strategy through deployment and everything in between
The Challenge: Continual adaptation to evolving needs and delivery models Join work streams in progress. Partner with other vendors. Work with different product owners with distinct working processes. Translate PowerPoint strategies to concepts and working prototypes. Redesign and streamline extremely complex workflows. Apply previously acquired institutional knowledge to fast moving product development initiatives. Coalesce [...]
Associated Bank.com: Strategy and redesign for an improved and responsive consumer experience and more effective cross-sell
The Objective: Increase customer engagement, retention and ultimately revenue while lowering cost to serve on a new platform. It was time for Associated to overhaul its website for consumers and businesses (small and corporate). They had clear goals of making the site more functional with more and better tools, enabling the cross-promotion of other [...]
U.S. Bank: Contributing to increased market share by taking a user-centered approach to platform strategy
The Challenge: Strike the balance between having enough detail to manage complex deals while simultaneously streamlining day to day workflow challenges As clients of U.S. Bank, CLO asset managers demanded more data transparency to enable them to make more accurate and timely investment decisions. In addition, they sought technology that could streamline their day-to-day [...]
The Challenge: Improve the Broken Experience for Consumers This Domestic and International Airline was suffering from complaints about the current end-to-end and especially the mobile experience. To align with the release of the newly redesigned desktop and booking path sites to address the cross channel CX issues, they wanted to bring the same focus [...]
The Challenge: Six siloed legacy applications and limited re-use of UI and technical components The regulations and ecosystems in the specialized services for healthcare space are extremely complex and continually evolving. This places a premium on those companies that can easily adapt their internal workflows to accommodate these changes. Our client had a high level [...]