TandemSeven and Forrester Principal Analyst Ellen Carney discuss the emerging trends in digital business transformation for financial services firms in 2017. The growing digital investment divide How more nimble digital platforms can support new forms of partnerships and ecosystems Adoption of predictive analytics and behavioral finance New techniques industry leaders are [...]
With an increasing number of companies prioritizing the improvement of their customer experience (CX), CX professionals have quickly turned to customer journey mapping as a means to deepen customer understanding, break down siloed behaviors, and inject customer thinking into the design process. However, these objectives remain elusive for many companies, [...]
FOR IMMEDIATE RELEASE:(June 1, 2017) Michelle Palomera TandemSeven 508-746-6116 info@tandemseven.com TandemSeven Announces Patent for UX360Patent covers core aspects of the enterprise CX platformBoston, MA: TandemSeven announced today the issuance of a patent by the US Patent Office that covers key aspects of TandemSeven’s UX360 customer experience platform.“TandemSeven is committed [...]
In the inaugural episode of T7 Talks we explore the rise of a component architecture based approach to user interface (UI) development and its benefits. The development process can be inefficient and complex when trying to create multiple versions of applications while ensuring consistency of user experience (UX) and branding. Creating a system for [...]
The Challenge: Inefficient and Fragmented Employee Experience To better improve employee productivity and better serve its clients, the firm needed a more efficient way for its employees to access corporate data and collaborate. The firm had numerous sites that served different locations or corporate functions, posing governance and information access challenges. Legg Mason engaged [...]
The Challenge: Continual adaptation to evolving needs and delivery models Join work streams in progress. Partner with other vendors. Work with different product owners with distinct working processes. Translate PowerPoint strategies to concepts and working prototypes. Redesign and streamline extremely complex workflows. Apply previously acquired institutional knowledge to fast moving product development initiatives. Coalesce [...]
The Objective: Increase customer engagement, retention and ultimately revenue while lowering cost to serve on a new platform. It was time for Associated to overhaul its website for consumers and businesses (small and corporate). They had clear goals of making the site more functional with more and better tools, enabling the cross-promotion of other [...]
The Challenge: Strike the balance between having enough detail to manage complex deals while simultaneously streamlining day to day workflow challenges As clients of U.S. Bank, CLO asset managers demanded more data transparency to enable them to make more accurate and timely investment decisions. In addition, they sought technology that could streamline their day-to-day [...]
The Challenge: Improve the Broken Experience for Consumers This Domestic and International Airline was suffering from complaints about the current end-to-end and especially the mobile experience. To align with the release of the newly redesigned desktop and booking path sites to address the cross channel CX issues, they wanted to bring the same focus [...]
The Challenge: Six siloed legacy applications and limited re-use of UI and technical components The regulations and ecosystems in the specialized services for healthcare space are extremely complex and continually evolving. This places a premium on those companies that can easily adapt their internal workflows to accommodate these changes. Our client had a high level [...]
