Improving the patient workman’s compensation experience by redesigning the provider B2E platform

Improving the patient workman’s compensation experience by redesigning the provider B2E platform

The Challenge:

Six siloed legacy applications and limited re-use of UI and technical components

The regulations and ecosystems in the specialized services for healthcare space are extremely complex and continually evolving. This places a premium on those companies that can easily adapt their internal workflows to accommodate these changes. Our client had a high level vision that a new platform could be a central part of keeping them competitive. We helped them make that vision a reality.

The Approach:

Rapid Research and UX Design coupled with Agile Development

We started by creating hypothesis journey maps to understand the user engagement through the full life cycle of a claim. Then, our team translated those insights into a role-based design that helped identify commonalities for UI components and workflows. This also allowed for the development of a new service-based technical architecture that could support more dynamic form creation based on rules and business logic.

The Result:

A new B2C and B2E platform that can keep growing for years

This new platform can now support rapid changes to their product configuration forms and manage them from a central location. This new platform is already giving our client a competitive advantage – they have ambitious plans to continue to roll out to new constituencies this year.


“TandemSeven has become a key partner for APAX in working with several of our portfolio companies to help drive digital experience innovation. Their approach and techniques align well to our philosophy around taking a user-centered approach.”

Nick Iozzo – Operating Advisor, APAX Partners


The Challenge:

Six siloed legacy applications and limited re-use of UI and technical components

The regulations and ecosystems in the specialized services for healthcare space are extremely complex and continually evolving. This places a premium on those companies that can easily adapt their internal workflows to accommodate these changes. Our client had a high level vision that a new platform could be a central part of keeping them competitive. We helped them make that vision a reality.

The Approach:

Rapid Research and UX Design coupled with Agile Development

We started by creating hypothesis journey maps to understand the user engagement through the full life cycle of a claim. Then, our team translated those insights into a role-based design that helped identify commonalities for UI components and workflows. This also allowed for the development of a new service-based technical architecture that could support more dynamic form creation based on rules and business logic.

The Result:

A new B2C and B2E platform that can keep growing for years

This new platform can now support rapid changes to their product configuration forms and manage them from a central location. This new platform is already giving our client a competitive advantage – they have ambitious plans to continue to roll out to new constituencies this year.


“TandemSeven has become a key partner for APAX in working with several of our portfolio companies to help drive digital experience innovation. Their approach and techniques align well to our philosophy around taking a user-centered approach.”

Nick Iozzo – Operating Advisor, APAX Partners


Interested in taking this journey with us?

Send a message and we will work with you to understand your needs.

UX360 - Enterprise Journey Mapping Platform

Power Platform

UX360 - Enterprise Journey Mapping Platform
Related Client Work
2017-06-05T17:40:58+00:00