Our Journey-Driven Consulting Approach Empowers
Your Organization to Create Innovative Customer Experiences.
Our Journey-Driven Consulting Approach Empowers
Your Organization to Create Innovative Customer Experiences.
Understand Your Customers
We dive in with you to find unmet needs and identify opportunities by focusing on the most important personas and journeys. Our techniques help unearth your customer’s motivations and triggers.
Visualize Your Customer Experience
Visualize your customer’s pain points and gaps, and create the future state customer journey. We put our tried and true journey mapping methodology to work to align your organization around your customer and use our Cora Journey360 platform to help create, store and share these assets.
Move Forward with Confidence
Equip your organization with a prioritized, feasible game plan that ties back to your customers based on real data, that drives repeatable, measurable innovative outcomes.
“A lot of companies are doing maps, but there is a gap in delivery — a bit of paralysis on how to execute. Now companies are beginning to understand that journey maps need to drive results, they need to be Agile and iterative.”
“A lot of companies are doing maps, but there is a gap in delivery — a bit of paralysis on how to execute. now companies are beginning to understand that journey maps need to drive results, they need to be Agile and iterative.”
Related Insights
6 Steps for Translating User Research into an Exceptional User Experience Design
How do you translate knowledge gained from research into an experience design that exceeds user expectations? Six steps can help smooth the path between research and design. By Katrina Benco [...]
Why Research Could Make or Break Your Journey Mapping Effort
Companies are embracing Customer Journey Maps as a CX tool to help drive customer engagement and loyalty. However, many of these journey maps are not delivering on their intended promise. A primary reason journey [...]
Q&A with Forrester and TandemSeven: Taking a journey-driven approach to digital strategy and digital transformation
Forrester and TandemSeven, a Genpact company, came together to discuss the latest trends in Journey-Driven Transformation and how to deliver exceptional digital experiences. Here are the highlights of that conversation. Forrester is a leading [...]
