Customer and User Research 2018-10-29T08:50:31-05:00
Customer and User Research

Understand Your Customers

Customer and User Research

Understand Your Customers

Gain insight into and become immersed in your customer’s world.

Qualitative Research & Contextual Inquiry

Gain insight into your customers as well as your competitors through qualitative research techniques. Contextual inquiry, our preferred method, involves observing your customers in their normal environment performing relevant tasks or workflows. These sessions can take on ethnographic aspects and can also have structured or guided components to the observations. We help reveal key usability roadblocks, automation or new product innovation opportunities as well as benchmarking in cases where competitor solutions are also used.

Quantitative
Research

Depending on the number of customers (or users) and segments or channels that are relevant, we may recommend conducting quantitative research (e.g. surveys) in parallel to running a contextual inquiry program. This can help augment the research effort by gaining a statistically significant understanding of certain baseline data such as physical environment characteristics, location or socio/cultural aspects, and accessibility requirements. Other analytics such as usage, adoption, and conversion can also be gathered, analyzed and then considered with the qualitative research.

Persona
Development

We will assist your team in identifying, prioritizing, and creating personas based on qualitative and quantitative research. These embody significant behavioral characteristics but are also backed by data. Data-driven personas are key for being able to anchor and map the customer journey mapping and design activities that follow.

5


Reasons to invest
in research on your customers

Understand your customer workflow (not assume)

Reduce development waste and $$$

Lower the risk of building the wrong thing

Gain insight into competitor solutions

Identify opportunities for innovation and digitization

5


Reasons to invest
in research on your customers

Understand your customer workflow (not assume)

Reduce development waste and $$$

Lower the risk of building the wrong thing

Gain insight into competitor solutions

Identify opportunities for innovation and digitization

“TandemSeven delivered the critical insights and design that shaped our Pivot portal into a competitive advantage for US Bank CDO issuance.”

Bob Troyer – VP, Product Manager – Digital Strategy, US Bank

“TandemSeven delivered the critical insights and design that shaped our Pivot portal into a competitive advantage for US Bank CDO issuance.”

Bob Troyer – VP, Product Manager – Digital Strategy, US Bank

Power Platform

Our Team’s Latest Ideas and Tips

Setting the Stage with Service Design

It would be an understatement to say I dislike waiting in line. Given the choice between jockeying for position to board a train at Penn Station—or enjoying an interactive experience while standing in the [...]

How to develop exceptional digital experiences at velocity

Fortune 1000 organizations are striving to reimagine, design, and engineer innovative digital products and services that optimize the customer experience while driving revenue and market share. Winners are looking at their digital initiatives through [...]

Give your developers what they need: Uninterrupted time

Everyone knows that interruptions are productivity killers, but how do distractions apply to software developers, and how can we help developers minimize these interruptions and accelerate software velocity? By John Jenson Like [...]

Additional Journey Driven Consulting Offerings

Journey Mapping

Visualize your customer’s pain points and gaps, and create the future state customer journey. We put our tried and true journey mapping methodology to work to align your organization around your customer and use our Cora Journey360 platform to help create, store and share these assets.

Prioritization & Roadmapping

Equip your organization with a prioritized, feasible game plan that ties back to your customer based on real data that drives repeatable, measurable innovative outcomes.