Webinar: Bridging the Human and Digital Divide in Banking 2018-10-11T12:50:10-04:00

Webinar: Bridging the Human and Digital Divide in Banking

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More than one in four consumers would be comfortable with a digital assistant such as Siri and Alexa (or a bank’s own service) to open a new account, according to a Genpact survey of more than 6,000 consumers. At the same time, more than half of respondents say face-to-face contact at a branch makes opening an account easier. While digital technologies offer significant opportunities to address changing expectations, today’s banks are struggling to bridge the human and digital divide to deliver a seamless end-to-end experience for customers.

During this webinar, TandemSeven’s Michelle Palomera and other Genpact leaders share best practices and case studies to illustrate how leading banks in the US, Europe, and Australia are delivering exceptional experiences and driving new levels of revenue and profitability. Access our webinar to learn how to:

  • Humanize the digital experience
  • Optimize the customer experience from front-to-back office
  • Leverage data and insights to deliver customer intimacy
  • Measure CX initiatives to drive continuous improvement

Presented by:
Amit Bhaskar, Global Practice Leader
Raja Bose, Transformation Services Leader
Michelle Palomera, Customer Experience Leader

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