White Paper: How to Adapt Operations to the World of Customer Centricity

Access the white paper using the form below.

Adopting a Service Design mindset empowers business leaders to see their end-to-end operations from a fresh new perspective. In this white paper, we outline three critical areas that leaders should keep in mind as they move toward adopting this way of working:

  1. Develop a uniting customer-centric plan that cuts across teams and functions
  2. Focus on how to serve customers in a differentiated way rather than adopt a one-size-fits-all approach
  3. Invest in the infrastructure required for flexible and dynamic teams to meet changing needs

Operations leaders who take these steps are well on their way to optimizing customer experiences from front-to-back office. Read our whitepaper to find out how to apply these areas to your business.


Geoff Lew
Service Design Director
Tandem Seven, a Genpact company

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