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By Andrew Foley You have finally done it! You have gotten your first Journey Maps front and center into the discussion of how to interpret the customer experience and really drive meaningful change. First off – [...]
By Ken McDowell Consider that for nearly every business today, "Digital" is not just an important communication channel from the organization to customers, but rather something that is at the heart of every dimension of [...]
By Jeff Tudor In the first blog of this series, “How to Make a Design System Work for Your Enterprise”, we introduced the concept of an enterprise-wide design system and discussed some of the key [...]